Booking a trip is stressful enough as it is, without throwing a pandemic in the mix! Booking through GOAT Roadtrip doesn’t only make the planning process easier, it also provides peace of mind when it comes to cancellations and extraordinary circumstances.
If you book a package through us (rental and accommodation)
Booking a package always provides the highest level of protection. If the UK goes into lockdown again due to COVID-19 and we have to cancel the package, we’ll provide you with a choice of cash refund, postponement or credit note. Cancellations are also possible up to 6 weeks before departure, so if you can’t travel for any other reason, you will only lose your 25% deposit. As you’ll have booked a package with us, you won’t have to go through the hassle of claiming money back from each individual campsite and car hire company – we’ll do all the work for you!
If you hire a vehicle from us (without accommodation)
We understand everyone hires for different reasons, from going wild camping in Scotland, to visiting friend and relatives, and not all bookings need to be a package with accommodation. During the coronavirus pandemic, we are happy to provide you with a free postponement or credit note if certain travel restrictions are put in place. If you aren’t able to leave your home area, the are that you were planning on going to is in lockdown, or our depot falls within a travel restriction, you will be able to move your date for free or receive a credit note. Please note that we may change the depot location to another which falls outside of a travel restriction. If this happens we will contact you to ask whether you can go to the new location – if you can’t, you will still receive a credit note. All credit notes will be valid for 3 years. Now that’s a nice feeling to know that if you suddenly can’t travel, that as soon as soon as you can again, you have a little campervan getaway in the bank ready to go!
While we hope that every company and supplier will survive this dreadful situation, we know that it may not be possible, and we plan accordingly! We have several partner campsites in each area of the country, so if the site we’ve booked you in has to close, we’ll always provide you with another. We may need to re-route you slightly, but we would never leave you stranded! We are also insured by International Passenger Protection meaning your money is secure in the event of financial failure.
* If you have booked a package through us including campsites
The best roadtrips are those which never cross a major city – it’s just you, your car or campervan, your tent and your camera. You’ll be visiting small villages or quaint towns, but for the most part you’ll only be in contact with your fellow travellers and the sheep, cows and horses you meet along the way (this is the UK after all)! All the campsites we use are applying social distancing measures, so when you do have to be around other people, you’ll be safe.
Here at GOAT Roadtrip, we have a set cleaning protocol that all of our fully trained staff follow. All of our vehicles are thoroughly cleaned inside and out in between each rental. Our cleaners wear protective gear including masks and gloves to make sure no traces are left behind. We also provide cleaning sprays for each rental to keep the vans as clean as possible whilst you’re away.
Your safety is our main concern, so we have set a few rules to make the handover risk-free for everyone.
Staff will be wearing gloves and a mask at all times – we suggest you do the same!
All documents and keys will be exchanged without any physical contact, and we will keep a 1m distance from you at all times.
You can even have your vehicle delivered and picked up again from your home (charges apply) meaning that you are literally moving directly from your home bubble to your new bubble on wheels and nowhere else. This service can be selected at checkout.
You’ll find all the relevant information regarding arrival/departure and our safety measures here.