We are a multi-award winning business for campervan and motorhome rental and have also won an award for our customer service. All of our customer reviews are publically available on Google. As pioneers in the industry, we have exciting new products such as our Jeep Wrangler with tentbox and services such as roadtrip packages – bringing the package holiday concept to recreational vehicle rental.
We know everything there is to know about roadtrips and we understand what our customers want. That is why we only rent the highest quality vehicles on the market, provide a seamless customer journey and are on hand with any extras that our customers may like to add to their booking to make it even more comfortable.
As we expand and renew our fleet each year, we also periodically sell our well-looked after vehicles so they can start their second life in a new home!
As members of the British Vehicle Rental and Leasing Association (number 10676) providing you the reassurance that we adhere to the highest standards of professionalism and fairness. We maintain industry standards and regulatory compliance via the BVRLA code of conduct. We follow our own complaints procedure but our customers are also welcome to use the BVRLA’s Alternative Dispute Resolution Service.
| Other Rental Providers | The GOAT Roadtrip way |
|---|---|
| “It was someone’s personal campervan and the previous customer damaged it so they said it can’t go back out and now they have cancelled my holiday the day before!” | We have NEVER had to cancel a customer’s holiday. This is because we have onsite mechanics and back-up vehicles. In fact we often provide vehicles for people who have booked through other providers and had their trip cancelled. |
| “The handover took 2 hours and I just wanted to get on the road.” | With us, you can be in an out within 5 minutes because we send you the handover by video beforehand! Our whole process is automated. |
| “It took forever going back and forth with documents.” | With us, it is really fast and simple. You can upload them to our secure site in minutes. |
| “When it went wrong we were on our own.” | With us, you get 24/7 breakdown assistance and an out of hours telephone number. |
| “They kept hold of our security deposit for ages.” | With us, we return your deposit fast! By the next day under normal circumstances. |
| “They weren’t professional.” | We have a 99% customer satisfaction rate. We were also voted ‘Best Campervan Hire Business 2021 – Yorkshire’ |
We are proud to have not only signed the Armed Forces Covenant but also won the bronze award from the Defence Employer Recognition Scheme for what we do to support our armed forces community. We offer a discount on all of our rentals to the military and emergency services.
