So you’ve decided to go on a GOAT Roadtrip – awesome choice! But what do we need from you?
Here’s the complete guide of all the information and documentation we require for your insurance. Send them to us 48 hours before pick-up and then you’re all set!
To quickly summarise, for each driver we require:
You must provide a copy of a valid UK Driving licence with address displayed – the address must be the same as on your other proofs of address and you CANNOT:
We need 2 further proofs of address per driver.
All proofs must clearly state your name and address (matching your licence) and all must be dated within 90 days of the hire start date.
If both drivers are from the same household, please make sure either both names are on the bills/statements, or that there are separate documents for each driver. If you don’t have enough documents, let us know and we’ll try to help.
Acceptable forms of proof:
E-statments, screenshots of online bills and photos are all acceptable provided they meet all the criteria above.
We know this might be complicated, so we recommend looking for those documents well before the departure date. If, due to your specific circumstances, you’re struggling to find suitable proof, please get in touch and we will do our best to help you find an alternative.
We require these documents 48 hours before your departure date. You can send these by email to firstname.lastname@example.org, but before you do, please double check the following:
Your safety is our main concern, so here are all the rules we’ve put in place to make this the safest handover possible.
First, on arrival day, please make sure you call or text ahead, so we know what time you’ll be arriving. This will help us have everything ready on time, so there’s no waiting time.
Make sure you’ve sent us all the required documents 48 hours before departure, so the handover is quick and we can send you on your way without delay. You’ll need to show us your driving licence when you arrive, as well as the co-driver’s licence (if there is one).
Once you’ve booked your rental, we’ll give you access to our custom-made app, which will have all the information on the van, how it works, hot to set it up, etc. Please make sure you read this thoroughly before handover, as this will not only make the process faster, but will also help us avoid close contact.
We will do our best to keep a 1m distance from you at all times, as well as avoid any physical contact. We will be wearing masks and gloves during the handover, and we ask you to be wearing at least a mask during the entire process.
Once everything is sorted and you’re ready to go, we will hand you the keys to your car or van. We will first disinfect them with sanitiser, put them in a box, and walk away to a safe distance. You will then be able to pick the keys up and start your adventure!
We realise this may seem like an effort, but everyone’s safety is vital to us, and we want to make your adventure as socially responsible and safe as it can be.
If you want more information on our COVID-19 policies, cleaning process, or other details regarding the pandemic, please visit our Coronavirus page