FAQs

What is included in the price?

Booking the Campervan only

Vehicle, fully comprehensive insurance, breakdown cover, personalised travel pack and access to our 24/7 emergency number.

Booking with accommodation

Vehicle (Campervan, standard car, premium car or 7 seater car), fully comprehensive insurance, breakdown cover, accommodation (Pitch for your campervan or tent pitch), optional activities (just tick the boxes at checkout), personalised travel pack and access to our 24/7 emergency number.

What isn’t included in the price?

We don’t include food and fuel in our prices. If you select van only, we don’t include accommodation.

For packages where we have included your accommodation, please be aware that we don’t include any extra charges imposed by the campsite themselves for any use of the facilities.

 

How Do I Book?

You can now book everything online! If you’re only booking the campervan, check out the availability, pick the van you prefer, and use the booking page. If you’re looking for a car and accommodation hire, choose between our custom routes or our set trips, and follow the prompts to the booking page.

Then pay a 25% deposit to secure your booking. The remainder balance is then due 6 weeks before the start of your roadtrip.

When do I pick up and drop off the vehicle?

Changeover days for campervans are Mondays and Fridays. Vans can be picked up from 2pm (by 6pm for home delivery) and must be dropped off by 11am.

There is a late fee of £50 per hour if the vehicle is returned after 11am.

Is there a security deposit?

You need to pay a £750 security deposit up to 24hrs before you pick up the vehicle. You can pay for it with a debit or credit card online. Please note this is not a hold on your card. If the vehicle is returned in the same condition then we will refund you your security deposit the same day. It can take up to 10 days for the refund to come back onto your card.

What extras are provided with the campervans?

We want to take the stress out of packing for your camping trip and so we provide a range of extras to make your life a little easier! We provide gas, kitchen utensils and items (plates, cutlery, pots and pans) as standard for no extra charge. We also offer bedding, towels, camping chairs and tables, child seats, additional drivers and European cover, for a fee.

Do the campervans have a bathroom?

Our campervans don’t have a bathroom or toilet but don’t worry, almost all campsites will have shower/WC facilities.

Can I hire a bike rack?

Yes, Alejandro is our only van with a bike rack and he is extremely popular! If you’d like to hire the bike rack, please make sure to check Alejandro’s availability!

How old do I need to be to hire one of your campervans?

You must be aged 23-75, held your driving license for at least 2 years and have no more than 6 points on your license (maximum of two separate incidents of 3 points each) to be able to hire a campervan. For those aged 21-22, you may be able to hire from us subject to extra checks by our insurers. Please get in touch for a quote.

For a full list of insurance requirements please click here for our hire documents page.

Is insurance included?

Yes, fully comprehensive insurance is included with an excess of £500.

Where can I pick the campervan up from?

You can pick up your campervan at our Leeds office. The address is: Burley Hill Trading Estate, Burley, Leeds LS4 2PU. One of team will be there to meet you and answer any final pre-trip questions you may have. We also offer home pick up and/or delivery for an extra charge (please enquire for details)

Can I leave my car somewhere secure?

You can leave your car in the on-site carpark for the duration of your trip and simply collect it when you return your campervan.

What documents do I need to bring with me to collect my campervan?

We ask that anyone who will be driving the campervan is present when you come to collect your keys. We’ll need to see a fully valid driving license for each driver. We also require proof of address, in the form of two of the following documents, that should be dated to within 90 days of your collection date. We accept utility bills, TV and internet bills, bank statements and mortgage statements. The address on these statements must match that on your license.

For a full list of required documents, please see our hire documents page.

Do you provide break down cover?

Yes, you have full breakdown cover as standard.

How does the gas and electric work?

There is a gas bottle in the vehicle which you can use to operate the cooker. Full instructions will be included in the Vanual. The leisure battery provides electricity at 12V to power the fridge, water pump, lights and USB points. When you plug the camper into the mains, you can then use standard 240V appliances.

Do you provide gas bottles?

Yes we do. If it runs out then you can replace it at any Campingaz supplier and keep the receipt. When you provide the receipt to us, we’ll refund you.

Can I bring my pet?

Yes, Carlos, Fernandez and Alejandro are all pet friendly, we’d love for you to be able to take your pets on holiday with you! As long as the vehicle is returned in the same great condition that we provide it in!

Can I take my vehicle around Europe or just the UK?

Of course! There are so many great places to explore around Europe and a campervan is a great way to do this at your own pace! We even have some set routes for European road trips that you might be interested in.

We do charge an extra £60 to take the vans to Europe so that we can include the international insurance cover.

Do you provide baby and child car seats?

Yes. You can add this at checkout.

We have a range of baby seats suitable for new borns up to age 12. The campervans don’t have Isofix so please bear this in mind if you’re planning on bring your own child seat.

Is there a mileage limit on the vehicles?

Our vehicles have unlimited mileage but we do ask that you let us know if you’re taking the van abroad!

Does the campervan need to be returned with a full fuel tank?

Yes please! Since all campervans start with a full tank of fuel, we ask that they are returned in the same way!