FAQs

General FAQs

Terms, Payments and all the Important Bits

What is included in the price?

Vehicle Only Rental:

  • Vehicle (Campervan, Motorhome or Jeep)
  • Vehicle Insurance for 1 Driver (see our terms and conditions to see everything that is covered)
  • 24/7 Breakdown Cover
  • Access to our 24/7 emergency number

Roadtrip Packages with Accommodation:

  • Vehicle (Campervan, Motorhome or Jeep)
  • Vehicle Insurance for 1 Driver (see our terms and conditions to see everything that is covered)
  • 24/7 Breakdown Cover
  • Accommodation (appropriate pitch for your vehicle – with Electric Hook Up where available)
  • Optional Activities (enquire about our range of options)
  • Personalised Travel Pack (includes your itinerary, directions to each campsite, accommodation information and tips on what to see and do in each area)
  • Access to our 24/7 emergency number

What is NOT included in the price?

We don’t include food and fuel in our prices. If you select vehicle only hire we don’t include accommodation.

For packages where we have included your accommodation, please be aware that we don’t include any extra charges imposed by the campsite themselves for any use of their facilities.

 

How do I book?

If you’re only booking the vehicle, check out the availability, pick the vehicle you prefer, and book online. If you’re looking for an accommodation package, look at our set trips where you can make an enquiry. 

Then just pay a 25% deposit to secure your booking. The remaining balance is due 6 weeks before the start of your roadtrip.

If you’re having any difficulties booking online then please contact us at info@goatroadtrip.com and we can send you an invoice instead and answer any questions!

Is insurance included?

Yes, vehicle insurance is included with an excess of £750 for campervans and Jeeps and £1500 for motorhomes.

Do you provide breakdown cover?

Yes, all prices include full breakdown cover as standard.

Is there a security deposit?

You need to pay the security deposit up to 24hrs before you pick up the vehicle. This is £750 for our campervans and Jeep or £1500 for our motorhomes. This needs to be paid by bank transfer.

If the vehicle is returned in the same condition then we will refund your security deposit the same day. It can take up to 10 days for the refund to come back into your account.

How old do I need to be to hire?

You must be aged 23-75, have held your UK driving licence for at least 2 years and have no more than 6 points on your licence (maximum of two separate incidents of 3 points each) to be able to hire any vehicle. For those aged 21-22, you may be able to hire from us subject to extra checks by our insurers and a larger security deposit. Please get in touch for a quote.

For a full list of insurance requirements please click here for our hire documents page.

Can I change my dates?

In most circumstances, yes!

For vehicle hire only: up to 2 week prior to departure a £20 change fee will apply. Any price differences due to seasonal rates will apply.

Full packages (with accommodation): for changes up to 6 weeks prior to departure a £50 change fee will apply. Date changes to packages within 6 weeks cannot be guaranteed and charges will be at our discretion.

Please check our COVID page for postponements due to travel restrictions.

What's your cancellation policy?

Our standard cancellation policy is as follows:
  • Cancellations between the time of confirmed reservation and 6 weeks before the rental period –
    the non-refundable booking deposit is forfeited.
  • Cancellations between 6 weeks and the start of the rental period –
    100% of the total hire charges are forfeited.

What's your COVID policy?

Please check out our dedicated COVID policy page for all the details.

What are your opening hours?

Our office is open from Monday to Friday, 10am – 6pm. We will respond to enquiries as soon as we can within these hours.

Our phone lines are open from 10am – 2pm on the above days.
(0113 868 2941)

About the Vehicles

Can I bring my dog?

Yes, all of our vehicles except for the Jeep are dog friendly and we’d love for you to be able to take your dogs on holiday with you! As long as the vehicle is returned in the same great condition that we provide it in!

You can add on your furry friends at checkout for only £10 per dog.

Is there a mileage limit?

Our vehicles have unlimited mileage within the UK.

If you’re travelling to Europe there is a £7 per day fee for European insurance and breadown cover. Mileage will be arranged on an individual basis for European trips, so please enquire for details.

What extras are included with the vehicles?

We want to take the stress out of packing for your camping trip and so we provide a range of extras to make your life a little easier! We provide gas, electricity hook-up lead, water funnel, windscreen cover and chocks at no extra charge.

Jeep hire already includes the camping chairs & table as standard.

Optional Extras
We also offer bedding, towels, camping chairs and tables, non-isofix child seats, additional drivers and European cover, for a fee, bookable online.

Do the vehicles have a bathroom?

Our motorhomes all have a bathroom which includes a toilet, sink and shower. Our campervans and Jeeps don’t have a bathroom or toilet but don’t worry, almost all campsites will have shower/WC facilities.

Can I hire a bike rack?

Our Retro Campervans all have bike racks as standard. 

Our motorhome does not come with an external bike rack, but it’s huge storage locker is big enough for at least 4 bikes plus luggage!

Do you provide gas bottles?

Yes we do. If it runs out then you can replace it at any Campingaz supplier and keep the receipt. When you provide the receipt to us, we’ll refund you.

How does the gas and electric work? (Campers/Motorhomes)

There is a gas bottle in the vehicle which you can use to operate the cooker. Full instructions will be included in advance. The leisure battery provides electricity at 12V to power the fridge, water pump, lights and USB points. When you plug your campervan or motorhome into the mains, you can then use standard 240V appliances. Before picking up your vehicle, we will send you a link to our app which includes instructional videos on how everything works.

Can you provide baby and child car seats?

Yes. You can add this at checkout for only £20.

We have a range of child seats suitable for new-borns all the way up to children aged 12. The vehicles do NOT have Isofix so please bear this in mind if you’re planning on bringing your own child seat.

Can I take my vehicle around Europe or just the UK?

Of course! There are so many great places to explore around Europe and a campervan or motorhome is a great way to do this at your own pace! We even have some set routes for European road trips that you might be interested in.

We do charge an extra £7 per day to take the vehicles to Europe so that we can include the international insurance and breakdown cover. There is also a 7 night minimum hire for European trips (vehicle only and roadtrip packages).

Collection and Drop off

What time is collection and drop off?

This depends on the vehicle and season. Typically you pick up your vehicle in the afternoon and drop it off in the morning. You can see the exact timing for each vehicle on their respective pages or in the summary below:

Motorhome – Pickup between 4pm and 6pm and drop-off between 9am and midday.

Swamper Campervans – Pickup between 3pm and 6pm and drop-off between 9am and midday.

Retro Campervans – Pickup between 2pm and 6pm and drop-off between 9am and 11am.

Jeep with TentBox – Pickup between 4pm and 6pm and drop-off between 9am and 1pm.

 

We can sometimes offer early pick-ups and late drop-offs but this depends on availability – please enquire about this.

It is really important that you return the vehicle on time as it will impact the next customer if you do not.  You will be charged £50 per hour that you are late and we will recover this from your deposit. 

Where can I pick the vehicle up from?

You can pick up your vehicle at our Leeds depot.

The address is:
58 Commercial Road,
Kirkstall,
Leeds,
LS5 3AQ.

One of our team will be there to meet you and answer any final pre-trip questions you may have. Please ensure you’ve watched the instructional videos before collection.

We also offer home delivery for an extra charge (please see below).

Do you offer delivery?

Yes, we do!

We offer delivery to addresses up to 50 miles from our Leeds depot (LS5 3AQ), pricing is as follows:

0 – 5 miles – £75

5 – 10 miles – £150

10 – 50 miles – £200

Delivery will be between the standard collection time for your vehicle and 6pm on the first day.

You only need to drop off the vehicle at your own home by the standard drop off time for your vehicle.

e.g. if you’re hiring Jasper (Motorhome), delivery will be between 4pm and 6pm on your first day, and you only need to return to your own home by noon on your final day.

Can I leave my car somewhere secure?

You can leave your car in the on-site car park for the duration of your trip and simply collect it when you return your campervan. The carpark is fenced in and has CCTV.

What documents do I need to bring with me to collect my vehicle?

We ask that anyone who will be driving the vehicle is present when you come to collect your keys. We’ll need to see a fully valid UK driving licence for each named driver.

If you’ve booked with an NHS/Military Discount then you will need to present the relevant ID at collection.

We must receive all your insurance documents at least 48 hours before the hire start date, but you do not need to bring these with you on the day.

For a full list of required documents, please see our hire documents page.

Do the vehicles need to be returned with a full fuel tank?

Yes please! Since all vehicles start with a full tank of diesel, we ask that they are returned in the same way!